Services Update: September 2020

We are pleased to announce that we are moving into the next stage of our phased plan, to ensure our services are as accessible as possible in accordance with social distancing guidelines.

The safety of everyone who accesses and delivers our services remains our top priority. As such, we ask that people accessing our services continue to book appointments in advance wherever possible, to ensure social distancing can be observed and face-to-face contact between individuals remains minima

From September 1st, the following will apply:

EXTENDING OFFICE HOURS

Our offices in Newport, Abergavenny, Pontypool and Blaenau Gwent will be open Monday to Friday 9.30am to 4.30pm for pre-booked appointments and emergencies.

We remain committed to social distancing and visitors are required to adhere to the guidelines at all times – please familiarise yourself with our safety poster for further details.

SUPPORT IN THE COMMUNITY

Existing clients can continue to contact their support worker directly, or contact us via phone and email to make an appointment or access support.

Where possible, we will continue to provide support remotely via phone and email, and off-site to limit the number of people accessing our offices.

DROP-IN AND CRISIS SUPPORT

Anyone in need of direct support should continue to contact us via the phone number or email address for their nearest office.

Please only visit our offices without calling ahead if you are in immediate crisis and in need of emergency support.

GROUPS

Online group work is being rolled out across our services. If you would like to find out how to access the Freedom Programme online or enquire about other group-work opportunities, please contact us

REFUGES

We continue to provide accommodation via our refuges, with our standard levels of support in place.

OTHER NON-URGENT ENQUIRIES

We still encourage anyone who does not have a support-related enquiry to contact us via email. Please email your nearest office if you would like to get in touch with us about anything else.

Please remember: if you need support in relation to any form of Violence Against Women, Domestic Abuse or Sexual Violence: contact us