Cyfannol Services Update (26.10.20 – 6.11.20)

In light of Welsh Government announcing a national “fire break” lockdown from 6pm on Friday 23rd October, there will be some changes to Cyfannol service provision for the two-week period covering Monday 26th October to Friday 6th November.

Guidance from Welsh Government states that people should stay at home, except for limited purposes, including:

  • To attend court or meet other legal obligations.
  • To escape a risk of illness or injury, such as for victims or people at risk of domestic abuse.
  • To access services provided to victims of crime or domestic abuse or those at imminent risk of becoming victims.

You can read the full guidance on the Welsh Government website.

During this two-week period, Cyfannol staff will be working from home as much as possible, with the exception of refuge staff and staff facilitating essential pre-booked, face-to-face appointments. 

As before, remote support will be available from 9am to 5pm, Monday to Friday via our phonelines.

Cyfannol will continue to make face-to-face support available for anyone who requires an appointment for safety or wellbeing reasons, as well as women who are accessing our accommodation provision.

Please call us to access support or pre-book an appointment.

All other ongoing support will continue via phone or online.

We are committed to continuing to deliver our vital support services across each of our delivery areas as efficiently and effectively as possible, whilst supporting the national fire break.

Please remember: if you need support in relation to any form of Violence Against Women, Domestic Abuse or Sexual Violence: contact us or call the Live Fear Free Helpline: 0808 80 10 800.