Support during the Coronavirus pandemic

Throughout the Covid-19 pandemic, Cyfannol Women’s Aid have been committed to doing all we can to safeguard everyone who accesses and delivers our services.

Following the initial lockdown restrictions, we created our own organisational roadmap to ensure our approach to reopening and responding to any rises in infection remained in line with guidance from Welsh Government. Please refer to our contact page for our latest opening times. 

We created this page to encourage everyone to look after themselves and each other using the information and links on this page. Anyone in need of direct support should contact us via 03300 564456or the email address for their nearest office. 

This page has been put together to help you stay safe and well during this period. We will continue to update it with advice around safety planning and maintaining well-being. Please get in touch if you would like us to add any additional information.

Safety Planning Advice:

If you feel you are in immediate danger:

  • RING 999
  • If you cannot speak due to being isolated with your abusive partner, dial 999 and press 55. This will signal to the operator that you need help but you’re unable to talk.
  • Make sure your mobile phone is fully charged and on you at all times.

Make use of specialist support:

Stay one step ahead at home:

  • If you suspect that your partner is about to attack you, try to go to a lower risk area of the house – for example where there is a way out and access to a telephone.
  • Avoid rooms where you could be locked inside or trapped (e.g. bathroom); do not hide in rooms in your home without windows big enough for you to climb out of.
  • Avoid the kitchen or garage where there are likely to be knives or other weapons; or anywhere you might be shut into a cupboard or other small space.
  • Place knives and scissors in hard to reach places. Get rid of the counter top knife rack. If the abuser asks, say “it’s for the children’s safety”.
  • Be aware that going upstairs can mean you are vulnerable to being thrown downstairs.
  • Be mindful that you are particularly vulnerable when you are combing you hair, using hair straighteners or cleaning with acid based products.

If you have children:

  • Have your child pick a safe room/place in the house, preferably with a lock on the door and a phone. The first step of any plan is the get the children out of the room where the abuse is occurring.
  • Teach your children to call 999 in an emergency, and what they would need to say (for example, their full name, address and telephone number)
  • Rehearse an escape plan, so in an emergency you and the children can get away safely.

Who could help you?

  • Are there neighbours you could trust? If so, tell them what is going on, and ask them to call the police if they hear sounds of a violent attack.
  • Work out a signal system with a neighbour or friend; consider a code word to tell the children to leave.
  • Agree a code word or action with a friend so he/she knows you are in danger and cannot access help yourself.

Be aware of the added risks around alcohol:

  • Don’t drink alcohol together as the probability of a violent attack increases. If he or she insists, try and pour some lemonade into your drink. Alcohol reduces your ability to run, defend yourself and escape. You cannot reason with a drunk person. Don’t try to tell them what to do. If they are starting to pick on you then make a decision for them to get out of their way.
  • Keep them fed and watered (If someone has the abusing personality and they are hungry and drunk, then probability of violence increases ten fold). If they are drinking alcohol make sure they eat something too. It will stop them from getting really drunk, it may help you.

Be mindful of your safety at all times:

  • Keep your head up and look around you, and every now and again look behind you. Gather information, and use your eyes and ears. Anticipate problems before they arise. Think Safety Plan.

If you are concerned for the safety of yourself/your children or someone else, please ring 999 

Please remember: if you need support in relation to any form of Violence Against Women, Domestic Abuse or Sexual Violence  you can contact us

Domestic Abuse and Sexual Violence Support Links and Resources

Domestic Abuse Support:

Sexual Violence Support:

Wellbeing Information and Resources

Self-help resources for maintaining health and wellbeing during the Coronavirus pandemic:

General mental health self-help guidance:



Adult Education:

Resources for children:

YouTube resources:

Other Links

Cyfannol Head Office

3 Town Bridge Buildings, Park Road, Pontypool NP4 6JE. Email:

Cyfannol Telephone Number: 03300 564456
Torfaen Office

3 Town Bridge Buildings,
Park Road, Pontypool NP4 6JE

Drop-in support available
Mon-Fri 9.30am-4.30pm

Monmouthshire Multi Agency Centre

26b Monk Street, Abergavenny

Drop-in support available
Mon-Fri 9.30am-4.30pm

Ebbw Vale Institute

Church Street, Ebbw Vale
NP23 6BE

Drop-in support available
Mon-Fri 9.30am-4.30pm

Newport Office

56 Stow Hill, Newport
NP20 1JG

Cyfannol is a registered charity, UK Charity Registration No. 1045890.

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