Cyfannol Caerphilly Services

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As of 1st April 2026, all VAWDASV (Violence Against Women, Domestic Abuse and Sexual Violence) refuge services, floating support, and domestic abuse family support services in Caerphilly are being delivered by Cyfannol Women’s Aid.

This follows the awarding of the Children and Communities Grant: Domestic Abuse (Victims) – Families First contract to Cyfannol, which aligns with our recently mobilised VAWDASV Housing Support Grant services, launched in November 2025.

Together, these contracts create a seamless, joined‑up pathway of support for adults, children, and families affected by domestic abuse across the county.

Contact our Caerphilly team

What happens next?

As part of our commitment to making this transition as smooth and transparent as possible, the information on this page will be updated regularly to include:

Responses to any questions received via the FAQ section below
Opportunities for individuals currently/awaiting support to engage with us prior to the transfer via information sessions – to be updated below once confirmed
Referral pathways information (at the foot of this page)

FAQ

Please see below answers to questions you may have about the transfer process and how this may impact your support.

We welcome your questions and invite you to submit these securely via: mysupport@cyfannol.org.uk

Any questions received will be fully anonymised and posted here with a response to ensure transparency.

: No. Both organisations are working closely together to ensure a smooth and safe transition, and your support will continue. There will be no interruption in service as a result of the change.
: No. This change does not affect your eligibility, and you will remain on the waiting list under the new provider. No action is required from you.
: No. Information will be transferred safely and sensitively, and you will not be asked to repeat your story unless you want to.
: Yes. Cyfannol welcomes early contact. You can request a phone call, ask questions, or arrange a visit from a member of Cyfannol’s team by emailing mysupport@cyfannol.org.uk
: Yes. Cyfannol will be hosting online and in‑person information sessions over the coming weeks, where individuals and families can meet staff, learn more about our approach, and ask questions. If you would like to register your interest in an information session, please email: mysupport@cyfannol.org.uk

Details of sesions will be shared above once scheduled.
: You can contact Cyfannol directly at: mysupport@cyfannol.org.uk
You may also continue to speak to your current support worker at Llamau until the transfer date if you prefer.

Information Sessions will be held either in person or online – subject to demand. If you would like to reach out to register your interest in attending an information session, please contact: mysupport@cyfannol.org.uk

Full details will be available on this page once sessions are confirmed.

Referral Pathways for Caerphilly Services

For Cyfannol’s Caerphilly VAWDASV Services, please contact 03300 564456 or email Caerphilly@cyfannol.org.uk. You can also make a referral online today.
For Cyfannol’s Support Services for children and young people and their families in Caerphilly (funded by Families First), please contact 03300 564456 or email CaerphillyFF@cyfannol.org.uk. You can also make a referral online today.
For Cyfannol’s Sexual Violence Services, please contact 03300 564456 or email Horizon@cyfannol.org.uk. You can also make a referral online today.

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