In The Community

Our team offers expert information and advice in person at our centres in Torfaen, Monmouthshire and Blaenau Gwent, over the phone and via groups

Crisis Intervention

Our Torfaen, Blaenau Gwent and Monmouthshire services provide crisis intervention support in person, over the phone, in the community and in liaison with other agencies. The team has vast experience of working with women in crisis and can provide advice and support around personal safety, security, legal options and housing, regardless of whether a woman is still in an abusive relationship, is planning on leaving or has recently left the relationship, or is experiencing the longer-term after-effects of domestic abuse.

In person

We offer drop-in facilities at our centres in Pontypool, Ebbw Vale and Abergavenny, and on an outreach basis in centres across Monmouthshire. Visit our drop-in page for full details.

Where appropriate, we help women to access refuge accommodation and can help women to access other agencies to meet their individual support needs. 


On the phone

Our support staff can offer advice over the phone during office hours (Monday-Friday 9am-5pm).

Outside of office hours, during holiday periods and over the weekend, our phone number can be used to access urgent information and advice around safety and housing options, access to refuge, and for emotional support (365 days a year).

The Live Fear Free national helpline provides support 24 hours, 365 days of the year: 0808 80 10 800
– this is a bilingual service. They can offer emotional support and practical information, signpost to other services, and provide information relating to accessing refuges across the UK . You can also visit: for other options to get in touch.

In partnership

As part of CWA’s partnership approach to tackling domestic abuse, our Crisis Intervention team coordinates the organisation’s response to high-risk victims by participating in the fortnightly MARAC (Multi Agency Risk Assessment Conference). This enables us to make contact with victims almost immediately after an incident has occurred.


Floating Support

We provide a floating support outreach service to women in their own homes in Torfaen. This service is available to both women and men in Blaenau Gwent. Both services receive referrals via the Supporting People/Housing Support Gateways in their respective areas.

Assertive Outreach

Working in partnership with Gwent Police, we have developed the Assertive Outreach project which operates across Gwent to respond to victims of domestic abuse at the point of crisis and to offer support at the earliest opportunity.  Our support workers are based within police headquarters responding to domestic abuse call-outs, enabling a joint response to domestic abuse incidents: improving risk assessments, offering safety planning and advice, and providing advocacy. 

Women’s groups

Please get in touch to find out what support groups are available in your area.

You can also make a referral for yourself or someone else into the Own My Life Course groupwork programme.

If you would like to talk to someone, please call us on: 03300 564456

Cyfannol Head Office

3 Town Bridge Buildings, Park Road, Pontypool NP4 6JE. Email:

Cyfannol Telephone Number: 03300 564456
Torfaen Office

3 Town Bridge Buildings,
Park Road, Pontypool NP4 6JE

Drop-in support available
Mon-Fri 9.30am-4.30pm

Monmouthshire Multi Agency Centre

26b Monk Street, Abergavenny

Drop-in support available
Mon-Fri 9.30am-4.30pm

Ebbw Vale Institute

Church Street, Ebbw Vale
NP23 6BE

Drop-in support available
Mon-Fri 9.30am-4.30pm

Newport Office

56 Stow Hill, Newport
NP20 1JG

Cyfannol is a registered charity, UK Charity Registration No. 1045890.

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