Our team offers expert information and advice in person at our centres, over the phone and at our social groups

Crisis Intervention

The Crisis Intervention Team provides support 24 hours per day, 365 days per year, in person, over the phone, in the community, via our women’s group and in liaison with other agencies. The team has vast experience of working with women in crisis and can provide advice and support around personal safety, security, legal options and housing, regardless of whether a woman is still in an abusive relationship, is planning on leaving or has recently left the relationship, or is experiencing the longer-term after-effects of domestic abuse.

In person

We arrange one-to-one advice sessions, and give information and advice about the options available to victims of domestic abuse. We offer a ‘drop-in’ facility at our information centres in Pontypool, Newport and Abergavenny, and on an outreach basis in centres across Monmouthshire.

Where appropriate, we help women to access refuge accommodation and can help women to access other agencies to meet their individual support needs. Women can also access our counselling service, a sexual health clinic, and information and advice from local solicitors, the Citizens’ Advice Bureau or drug and alcohol agencies through our information centres.


On the phone

Our support staff can offer advice over the phone during office hours (Monday-Friday 9am-5pm).

Outside of office hours, during holiday periods and over the weekend, our 24-hour helpline can be used for urgent information and advice around safety and housing options, access to refuge, and for emotional support (365 days a year)

The All-Wales Domestic and Sexual Violence helpline also has a national helpline that can be accessed 24 hours, 365 days of the year. This is a bilingual service. They too can offer emotional support, give practical information and signpost to other services. The WDAH can also provide information relating to accessing refuges across the UK. The contact number for the WDAH is 0808 80 10 800 (this is a free number from a landline and mobile and doesn’t show up on your telephone bill).

In partnership

As part of CWA’s partnership approach to tackling domestic abuse, our Crisis Intervention team coordinates the organisation’s response to high-risk victims by participating in the fortnightly MARAC (Multi Agency Risk Assessment Conference) and daily DACC (Domestic Abuse Conference Calls). This enables us to make contact with victims almost immediately after an incident has occurred.

Floating Support

We provide a floating support outreach service to women in their own homes in Torfaen. This service is available to both women and men in Blaenau Gwent. Both services receive referrals via the Supporting People Gateways in their respective areas.


Fresh Start

Our Fresh Start project based in Newport offers intensive individual and family support to survivors of domestic abuse who are, or at risk of becoming, repeat victims of domestic abuse and have other complex needs in their lives, including mental health, substance misuse or at risk of homelessness.  The programme adopts a holistic and whole family approach to provide the most appropriate support and intervention whilst overcoming barriers to engagement.

Assertive Outreach

Working in partnership with Gwent Police, we have developed the Assertive Outreach project which operates across Gwent to respond to victims of domestic abuse at the point of crisis and to offer support at the earliest opportunity.  Our support workers are based within police headquarters responding to domestic abuse call-outs, enabling a joint response to domestic abuse incidents: improving risk assessments, offering safety planning and advice, and providing advocacy. 

Women’s social groups

Coffee mornings are run on a weekly basis at local venues in Torfaen and Monmouthshire. Any woman can attend these groups; not just those who have experienced domestic abuse.  Our Newport centre also runs coffee mornings where women can access advice and support around domestic abuse.

Peer support group for women

living without their children

Monthly support group in Pontypool, running from 10am to 12noon on the last Friday of every month at The Chrysalis Centre, 3 Townbridge buildings, Park Road, Pontypool, NP4 6JE.

If you would like to talk to someone, please call us on: 01495 742052