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Cyfannol Services Update (26.06.20)

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Following the latest announcements from Welsh Government, we are now beginning to gradually reopen our offices after a period of closure due to lockdown restrictions.

This is part of a phased plan to return gradually to normal working and will be subject to regular review.

The safety of everyone who accesses and delivers our services remains our top priority. As such, we will be limiting contact within our offices to essential pre-booked appointments and emergencies only, to ensure social distancing guidelines can be observed and face-to-face contact between individuals remains minimal.

As of week beginning Monday 29th June, the following will apply:

Partial office reopening

As a first step, from Monday 29th June, our offices in Newport, Abergavenny and Pontypool will be open Monday to Friday 10.30am to 12pm and 1pm to 2pm for essential pre-booked appointments and emergencies (where individuals are in immediate crisis) only.

These hours will be reviewed on a regular basis, with updates posted on this website.

To support the reopening of our offices, we have invested in screens for our reception desks, appropriate signage and all necessary PPE to ensure we protect our clients and staff. Please see our safety poster for further details.

Support in the community

Existing clients can continue to contact their support worker directly, or contact us via phone and email to make an appointment or access support.

Where possible, we will continue to provide support remotely via phone and email, and off-site to limit the number of people accessing our offices.

Drop-in and crisis support

Anyone in need of direct support should continue to contact us via the phone number or email address for their nearest office.

Please only visit our offices without calling ahead if you are in immediate crisis and in need of emergency support.


Support workers and volunteers will continue to keep in touch with group members via phone, whilst piloting online group-work options.


We will continue to provide accommodation via our refuges, with our standard levels of support in place.

Other non-urgent enquiries

We still encourage anyone who does not have a support-related enquiry to contact us via email. Please email your nearest office if you would like to get in touch with us about anything else.

Please remember: if you need support in relation to any form of Violence Against Women, Domestic Abuse or Sexual Violence: contact us

The post Cyfannol Services Update (26.06.20) appeared first on cyfannol.

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