Useful Links


Welsh Women’s Aid

WWA is the national umbrella organisation representing local Women’s Aid Groups situated throughout Wales. Our member groups provide direct services for women and children who have experienced or are experiencing domestic abuse.

Live Fear Free Helpline

The Wales Domestic Abuse Helpline is the national free support and information service for women, children and men in Wales who are experiencing or who have experienced abuse at the hands of someone close to them.


BAWSO support people from Black and Ethnic Minority backgrounds who are affected by domestic abuse and other forms of abuse, including Female Genital Mutilation, Forced Marriage, Human Trafficking & Prostitution.


WOMANKIND Worldwide is a UK-based charity dedicated to women’s development and women’s human rights globally. Their vision is of a future society in which women can take their place as equal partners in determining the values, direction and governance of their community and country – for the benefit of all.


Citizens Advice

Online free advice is available from Citizens Advice, to help you find a way forward, whatever the problem.

Community Legal Service

Need information about a legal problem? Want to know who and where your local adviser is? Does it cost anything and can you get financial help? If so, Community Legal Service Direct can help.

National Debtline

The service that provides free, confidential and independent advice on how to deal with debt problems, including a debt information pack, personal budgeting, debt advice and a library of factsheets.


Shelter is the national campaigning charity for homeless and poorly housed people.


The Department for Work and Pensions (formerly Social Security) is responsible for delivering support and advice to people of working age, employers, pensioners, families and children and disabled people. Includes A-Z of benefits and services.

Inland Revenue

Find out about Child Tax Credit and Working Tax Credit.

Crown Prosecution Service

The Crown Prosecution Service is responsible for prosecuting people in England and Wales charged by the police with a criminal offence.

Housing Support

Torfaen Homes

Information on the various housing services provided by Torfaen Council and organisations across Torfaen.

Monmouthshire Council Housing Support

Information on the housing support service provided by Monmouthshire Council.

LGBT Support


The LGBT Cymru Helpline is a free and professional caring service for Lesbian, Gay, Bisexual & Transgender people in Wales aiming to offer support and information to the LGBT community, with a free telephone helpline, and low cost Counselling service.

Broken Rainbow UK

The only National LGBT Domestic Violence Helpline providing confidential support to all members of the Lesbian, Gay, Bisexual and Trans (LGBT) communities, their family and friends, and agencies supporting them.


Childnet International

Childnet International is the children’s Internet charity committed to helping to make the Internet a great and safe place for children.


The NSPCC is the UK’s leading charity specialising in child protection and the prevention of cruelty to children.

The Hideout

Women’s Aid have created this space to help children and young people to understand domestic abuse, and how to take positive action if it’s happening to you.

Support for men who have experienced domestic abuse

Dyn Project

Providing accessible support to men who experience Domestic Abuse in Wales


BACP (British Association for Counselling and Psychotherapy)

BACP’s mission is: “To be the leading professional body for counselling and psychotherapy and an automatic reference point for anyone seeking information on counselling and psychotherapy in the United Kingdom.”

UKCP (UK Council for Psychotherapy)

UKCP exists to promote and maintain the profession of psychotherapy and high standards in the practice of psychotherapy for the benefit of the public, throughout the UK.


NHS Direct On-line

Has sections on health topics, a self-help guide for symptoms, healthy living advice and NHS information.

Department of Health

Our aim is to improve the health and well being of people in England. Here you will find the latest on the Department’s work, as well as health and social care guidance, publications and policy.


Gwent Safeguarding

Gwent Safeguarding brings together the Gwent-wide Adult Safeguarding Board and the South East Wales Safeguarding Children Board for information and advice on Children’s and Adults’ Safeguarding.

Mental Health


MIND works for a better life for everyone with experience of mental distress in England and Wales.

C.A.L.L. Helpline

Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service.

First Person Plural

UK wide membership charity led by volunteers who have lived-experience of disociative identity disorder (previously known as ‘multiple personality disorder’) or other childhood trauma related complex disociative condition with a similar presentation (e.g type 1 disociative disorder not otherwise specified).

Other Support

Disability Wales

Information, comment, opinion and opportunities for getting involved in campaigning for disability equality.


Mencap Cymru’s services team provide a wide range of support services to help people live the lives they want to live.


Torfaen Voluntary Alliance supports the Third Sector in Torfaen by assisting organisations to secure funding, providing advice on charity law registration and constitutions, training for Third Sector groups and promoting volunteering.


Gwent Association of Voluntary Organisations is a Community Voluntary Organisation which is committed to strengthening the effectiveness of the Voluntary and Community Sector across Torfaen, Monmouthshire, Blaenau Gwent, Caerphilly, and Newport.

Self Injury Support (formerly Bristol Crisis Service for Women)

Self injury support is a national organisation that supports girls and women affected by self injury or self harm. TESS text and email support service (for girls & young women up to 24 years old in the UK affected by self harm): 07800 472908. Open Sun, Mon, Tues, Wed, Thurs, and Fri 7 pm – 9 pm. Women’s Self injury Helpline: 0808 800 8088 (UK wide).


Respond exists in order to lessen the effect of trauma and abuse on people with learning disabilities their families and supporters. Provides psychotherapy for people with learning disabilities, advice and support for staff and families, training for carers and professionals, and education for people with learning disabilities. Institutional Abuse Helpline – 0808 808 0700. Open Thursday from 10 am – 4 pm. (for anyone with a learning disability or people connected to them who have been affected by institutional abuse).


Support Line 01708 765200

Confidential emotional support to children,young adults and adults by telephone, email and post.



Support for Survivors of Sexual Violence


Mosac is a voluntary organisation supporting all non-abusing parents and carers whose children have been sexually abused. They provide various types of support services and information for parents, carers and professionals dealing with child sexual abuse.


National helpline for men who have experienced sexual abuse either as a child of adult. 

The National Association for People Abused in Childhood (NAPAC) 0808 801 0331

NAPAC provides a national freephone support line for adults who have suffered any type of abuse in childhood. Call free from all landlines and mobiles. Lines are open 10 am till 9 pm Monday to Thursday, 10 am till 9 pm on Friday. Please note, they cannot take messages or call you back.


SurvivorsUK 0845 122 1201

national helpline for men who have experienced sexual abuse either as a child or an adult. Web chat services: Monday – Friday 10.30 am – 9 pm, Saturday – Sunday 10 am – 6 pm. Text chat: 02033 221860.


CISters (Surviving Rape and/or Sexual abuse) 02380 338080

Providing emotional support for females aged 18+ who (as children/teens) were raped/sexually abused/exploited by a member of their immediate and/or extended family. Others can call if they have a concern about such issues.

PODS: Positive outcomes for disociative Survivors (a project of Survivors Trauma and Abuse Recovery Trust START) 0800 181 4420

PODS works to make recovery from disociative disorders a reality through training, informing and supporting. The helpline runs on Tuesdays 3 pm – 5 pm and is open to survivors, supporters and professionals. Outside of the helpline hours you can telephone 01480 413582 and leave a message.

Email: (for START) or (for PODS) and

Rape Crisis England & wales

Rape Crisis England & Wales is a national feminist organisation that exists to promote the needs and rights of women and girls who have experienced sexual violence, to improve services to them and to work towards the elimination of sexual violence. They are a national umbrella body for their network of autonomous member Rape Crisis organisations across England & Wales and was set up to support their specialist work.

Revenge Porn Helpline: 0345 6000 459

A helpline for victims of intimate image abuse – available to anyone over 18 living in the UK.  Support is available over the phone, by email, Facebook Messenger or by sending an anonymous ‘Whisper’ report.

Survivors Manchester

A useful website with various resource information for adult male survivors of rape or sexual abuse.

Cyfannol Head Office

3 Town Bridge Buildings, Park Road, Pontypool NP4 6JE. Email:

Cyfannol Telephone Number: 03300 564456
Torfaen Office

3 Town Bridge Buildings,
Park Road, Pontypool NP4 6JE

Drop-in support available
Mon-Fri 9.30am-4.30pm

Monmouthshire Multi Agency Centre

26b Monk Street, Abergavenny

Drop-in support available
Mon-Fri 9.30am-4.30pm

Ebbw Vale Institute

Church Street, Ebbw Vale
NP23 6BE

Drop-in support available
Mon-Fri 9.30am-4.30pm

Newport Office

56 Stow Hill, Newport
NP20 1JG

Cyfannol is a registered charity, UK Charity Registration No. 1045890.

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