Keep yourself safe

Plan how you may respond in different situations including a crisis or emergency and think of the different options available to you

Tips for staying safe

If you feel you are in immediate danger:

  • RING 999
  • If you cannot speak due to being isolated with your abusive partner, dial 999 and press 55. This will signal to the operator that you need help but you’re unable to talk.
  • Make sure your mobile phone is fully charged and on you at all times.

Make use of specialist support:

Who could help you?

  • Are there neighbours you could trust? If so, tell them what is going on, and ask them to call the police if they hear sounds of a violent attack.
  • Work out a signal system with a neighbour or friend; consider a code word to tell the children to leave.
  • Agree a code word or action with a friend so he/she knows you are in danger and cannot access help yourself.

Stay one step ahead at home:

  • If you suspect that your partner is about to attack you, try to go to a lower risk area of the house – for example where there is a way out and access to a telephone.
  • Avoid rooms where you could be locked inside or trapped (e.g. bathroom); do not hide in rooms in your home without windows big enough for you to climb out of.
  • Avoid the kitchen or garage where there are likely to be knives or other weapons; or anywhere you might be shut into a cupboard or other small space.
  • Place knives and scissors in hard to reach places. Get rid of the counter top knife rack. If the abuser asks, say “it’s for the children’s safety”.
  • Be aware that going upstairs can mean you are vulnerable to being thrown downstairs.
  • Be mindful that you are particularly vulnerable when you are combing you hair, using hair straighteners or cleaning with acid based products.

If you have children:

  • Have your child pick a safe room/place in the house, preferably with a lock on the door and a phone. The first step of any plan is the get the children out of the room where the abuse is occurring.
  • Teach your children to call 999 in an emergency, and what they would need to say (for example, their full name, address and telephone number)
  • Rehearse an escape plan, so in an emergency you and the children can get away safely.

Be aware of the added risks around alcohol:

  • Don’t drink alcohol together as the probability of a violent attack increases. If he or she insists, try and pour some lemonade into your drink. Alcohol reduces your ability to run, defend yourself and escape. You cannot reason with a drunk person. Don’t try to tell them what to do. If they are starting to pick on you then make a decision for them to get out of their way.
  • Keep them fed and watered (If someone has the abusing personality and they are hungry and drunk, then probability of violence increases ten fold). If they are drinking alcohol make sure they eat something too. It will stop them from getting really drunk, it may help you.

Be mindful of your safety at all times: 

  • Keep your head up and look around you, and every now and again look behind you. 
  • Gather information, and use your eyes and ears. 
  • Anticipate problems before they arise. 
  • Think Safety Plan.

If you are concerned for the safety of yourself/your children or someone else, please ring 999 

Please remember: if you need support in relation to any form of Violence Against Women, Domestic Abuse or Sexual Violence, you can contact us

Safer website use

You may not want anyone to know you have been looking at this website. Take a few minutes to read this information and take steps to increase your safety when using the email and the Internet. Please be aware, however, this information may not completely cover your tracks. The safest way to use the Internet is at a local library, a friend’s house, or at work.

For more general information about staying safe online, please visit our Online Safety page.

Using a mobile or tablet


Deleting your history

  1. On your device’s main menu, press on the settings icon.
  2. In the settings menu, scroll down until you find “Safari”, then press on it.
  3. Scroll down and press “Clear History and Website Data”.
  4. Press “Clear History and Data.

Private browsing

  1. Open “Safari”.
  2. Click on the icon in the bottom right corner, it should be of a page in front of another page.
  3. Press the button on the bottom left corner that says “Private”. It might prompt you to keep or close your previous tabs; you make the decision.
ANDROID (Chrome)

Deleting your history

  1. Open Chrome.
  2. Press the settings button on the top-right corner (Three lines).
  3. In the menu click “settings”.
  4. In the settings menu, press “privacy” in the advanced section.
  5. Press “Clear browsing data” in the top-right corner.
  6. Tick every box, and press clear.

Private browsing

  1. Open Chrome.
  2. Press the settings button on the top-right corner (Three lines).
  3. In the menu press “New Incognito tab”.
NOKIA LUMIA (Internet Explorer)

Deleting your history

  1. Open “Internet Explorer”.
  2. Press the settings button (3 dots …).
  3. In the menu press “settings”.
  4. Then press “delete history”.

Private browsing

Private browsing is only available on a limited amount of Nokia Lumia devices, (devices that run Internet Explorer 11), however if your device does support private browsing, these are the steps:

  1. Open “Internet Explorer”.
  2. Press the “tab” button (one page over another).
  3. Press the 3 dots (…).
  4. In the menu press “new inPrivate tab”.

Using a desktop PC

If you are concerned that someone else may see you visiting this site, and you don’t want them to find out what you’re looking at, the quickest way to hide the site is to click the Leave Site tab (always on the right-hand side of the screen). You could also open another browser window and leave it open at another website, placing it behind the window to this site, then quickly close the main window

You can use a keyboard shortcut to close a window:

  • Windows: ‘ALT’ key and ‘F4’
  • Mac: ‘Apple’ key and ‘W’

Which browser are you using?

To find out which internet browser you’re using, click on “Help” on the toolbar at the top of the screen. A drop down menu will appear, the last entry will say “About Internet Explorer”, “About Mozilla Firefox” or something similar. Click this and you will see your browser name and version number. Then follow the relevant instructions to hide your tracks.

Private Browsing

“Private browsing”, “privacy” or “incognito” is a feature in your web browser which disables your browsing history so that the list of websites you visit is not stored and so cannot be seen later.

It is important to remember that this protection is only stops data being stored on your computer and some data will still held by your web host (although this cannot be easily accessed).

Click on your browser type below to find out how to activate Private Browsing.

After you have visited the site

When you use the internet, information about a site you’ve visited is stored on your computer, this is called your Internet History.

You might not want other people to see you’ve been looking at this website and there are steps you can take to hide this.

It is best to double check that nothing has been stored by following the steps below, and if anything has been stored, find out how to delete it. Click on your browser type below to find out more.

Some other things to think about

Stored Passwords

Your browser can store passwords to save you time, but these can also be used by someone to access your account. When you first use a password on a site you will be asked if you want the browser to remember it – click no, or browse in Private Mode.

However, accidents happen and you may accidentally allow a password to be saved. You can delete saved passwords either as part of your history removal or separately, depending on your browser.

Remember that removing all passwords may be suspicious if you share a computer.

Browser Toolbar

Toolbars such as Google and Yahoo keep a record of the search words you have typed into the toolbar search box. In order to erase all the search words you have typed in, you will need to check the individual instructions for each type of toolbar. For example, for the Google toolbar all you need to do is click on the Google icon, and choose “Clear Search History”.

Your Email

You might also be worried that someone else might have access to your emails, and may be able to read messages you’ve received and sent. Any email you have sent will be stored in Sent Items. Go to Sent Items and delete emails you don’t want a person to see. If you started an email but didn’t finish it, it might be in your Drafts folder. Go to the Draft folder to delete it.

If you reply to any email, the original message might also be in the body of the message – delete the reply you’ve sent as well as the first email if you don’t want anyone to see any of your messages.

When you delete an item, most email programs move it to a folder called Deleted Items. To permanently remove them, you have to go to the Deleted Items folder and delete them forever.

To stay safe, it’s a good idea to choose a password that it will be difficult for someone else to guess – and change it regularly, just in case.

You could also set up a new email account. Use a provider like Outlook or Gmail for an account you can access from anywhere, and use a name that is not recognisable as you. Keep this email secret.

For immediate help telephone our 24 hour helpline: 03300 564456. Our email is:

Cyfannol Head Office

3 Town Bridge Buildings, Park Road, Pontypool NP4 6JE. Email:

Cyfannol Telephone Number: 03300 564456
Torfaen Office

3 Town Bridge Buildings,
Park Road, Pontypool NP4 6JE

Drop-in support available
Mon-Fri 9.30am-4.30pm

Monmouthshire Multi Agency Centre

26b Monk Street, Abergavenny

Drop-in support available
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Ebbw Vale Institute

Church Street, Ebbw Vale
NP23 6BE

Drop-in support available
Mon-Fri 9.30am-4.30pm

Newport Office

56 Stow Hill, Newport
NP20 1JG

Cyfannol is a registered charity, UK Charity Registration No. 1045890.

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