For immediate help at any time, please call us on 03300 564456  (24 hour)

How your money is spent

When you donate to us, we believe that you have the right to know how your donation will be spent and the impact that money will have on the lives of those who we support.

One person holding another person hand to show support.
One person holding another person hand to show support.

In 2021/2022


women, men, and children were supported in Gwent.


people were supported in refuge


survivors of sexual Violence received counselling

Frequently Asked Questions

Our project costs include: 

  • Front-line staff costs, including recruitment and welfare (training, expenses, health and safety, and wellbeing). This accounts for 66% of all of our costs.
  • The infrastructure for staff to carry out their roles i.e., phones, computers. 
  • Specific project costs such as books for group work, refuge costs, and hiring counselling rooms. The rental of refuges from housing associations is one of our largest project costs.
  • Marketing for awareness raising of services, to ensure that everyone who needs supports knows we are here. 
  • Monitoring and evaluating, where we make sure we are delivering services that are accessible and of a high standard. 
  • Office costs. We believe that it is important that people who have experienced any form of violence against women, domestic abuse, or sexual violence should have the ability to speak to someone in person and that they shouldn’t have to travel far to do so, which is why we have a dedicated centre in every county in which we operate.

Our central costs include all the back-office staff needed for services to run.  These include: 

  • Finance 
  • Human Resources 
  • Facilities (covering our offices and housing) 
  • Governance  

Together they ensure that we are compliant with charity Law, company Law, and regulations around employment, health and safety, and housing.  They make sure that staff are recruited, bills are paid, and opportunities for new projects identified.  

Our fundraising team is responsible for sustaining the income of Cyfannol so that we can continue to deliver services.  This is done through: 

  • Community Fundraising through campaigning, sponsorship, or corporate partnerships. 
  • Applying for public sector contracts that cover refuge and community support services. 
  • Applying for grants from trusts, foundations, and organisation such as Children in Need or The National Lottery Community Fund. 
  • Developing projects that generate their own income. 

The majority of our income comes from public sector contracts and grants to deliver specific projects.  Whilst not a major source of income, our community fundraising is incredibly important as it enables us to fund a range of activities that we have difficulty funding elsewhere, including transport to refuge, food for new families arriving, and family activities within the community.   

Our Board of Trustees, who are all un-paid, set our salaries based on benchmarking with similar sized charities and roles.    

We try to prioritise the salaries of our front-line staff, and we pay them as much as we are able to within the boundaries of our government contracts.  A full-time support worker with us currently earns £22,500 per annum, which is at the top end of current salaries within the sector. 

We legally have to report to the Charity Commission on an annual basis our staffing numbers and pay which can be found here. 

In a charity, profit is called surplus as in a surplus of income.  When we make a surplus, this goes into our reserves, which is the income we set aside for when our income falls.  We also use this surplus for funding pilot projects, unexpected costs such as a new boiler for an office, or costs that we have trouble fundraising for such as emergency bed and breakfast if we are unable to get a family into refuge straight away. 

They treat you like family from the moment you meet them, they go way above and beyond, and I will always be grateful to the wonderful staff at Cyfannol Women’s Aid. 

Cyfannol survivor

Our Annual Reports

Our annual reports highlight what we’ve done to create change and raise awareness of domestic abuse and sexual violence.

None of this would be possible without the help of our dedicated supporters deciding to take action – from fundraising and donating to support our services to raising awareness in their local communities.

Find out what we’ve achieved together over the years in our annual report.

Our latest annual reports

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