For immediate help at any time, please call us on 03300 564456  (24 hour)

Feedback & Complaints

Providing feedback

We welcome feedback, and comments about how our services could be improved.

If you get in touch, we’ll make sure your comments are passed on to the person, team or service they relate to.

Making a complaint

If you’re unhappy with the service you’ve received, you have a right to complain.

If you contact us, we’ll investigate and work with you to put things right as soon as possible.

Complaints Process

Our Complaints process explains how to make a complaint, and details how we will manage and respond.

You can contact us via email or by writing to: Director of People & Culture, Cyfannol Women’s Aid, 3 Town Bridge Buildings, Park Road, Pontypool NP4 6JE

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