For immediate help at any time, please call us on 03300 564456 (24 hour)
For immediate help at any time, please call us on 03300 564456 (24 hour)
We welcome feedback, and comments about how our services could be improved.
If you get in touch, we’ll make sure your comments are passed on to the person, team or service they relate to.
If you’re unhappy with the service you’ve received, you have a right to complain.
If you contact us, we’ll investigate and work with you to put things right as soon as possible.
Our Complaints process explains how to make a complaint, and details how we will manage and respond.
You can contact us via email or by writing to: Director of People & Culture, Cyfannol Women’s Aid, 3 Town Bridge Buildings, Park Road, Pontypool NP4 6JE
Cyfannol Women’s Aid carries the Welsh Women’s Aid Quality Mark, having been independently assessed against the WWA National Quality Service Standards and found by formal NQSS Panel to have met the National Quality Service Standards in full.
Where there is evidence of a breach of any of the National Quality Service Standards, Welsh Women’s Aid reserves the right to withdraw the NQSS and IAQF quality marks. Please refer to the Welsh Womens Aid NQSS Complaints Policy for further details.
To make a complaint about an organisation carrying the Welsh Women’s Aid Quality Mark, you can write to:
The NQSS Panel, Welsh Women’s Aid, Pendragon House, Caxton Place, Pentwyn, Cardiff CF23 8XE or email membership@welshwomensaid.org.uk
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